You have questions, we have answers.

What services does Hales Property Management offer?

Hales Property Management provides Condominium Association Management to small, mid-size and large condo communities in Chicago. Association management services include building maintenance coordination, vendor oversight, budgeting, financial reporting, resident communication, and ensuring compliance with local and state regulations.

How can I request a proposal for association management services?

You can request a proposal by visiting our Request for Proposal page and filling out the form with your association details. Our team will review and get back to you within 1 business day.

Does Hales receive any commissions or referral fees from service providers?

No. Hales does not receive any commissions, referral fees, payouts, or other compensation from service providers.

How do I submit a maintenance request?

Residents can submit maintenance requests through our Resident Portal. Our team monitors the portal during business hours and ensures prompt acknowledgment and resolution of issues.

Where can I find important documents and resources?

Our Documents & Links page provides access to useful links and resources relating to building maintenance needs and property management. For information specific to your association, login to the Resident Portal.

How do I contact Hales Property Management?

You can contact us online, by email at moc.cniselah@ofni or by phone at (312) 666-0149. If you are a current client, feel free to message your Community Manager via the Resident Portal.

Does my Homeowners Association (HOA) need a Property Manager?

Smaller HOA’s can sometimes get away without having a licensed manager, but mid to large associations typically utilize a professional company to handle monthly collection of dues, manage HOA financials, create an annual budget, oversee day to day management, ongoing maintenance and capital improvement projects, provide a network of vendors and contractors, leverage existing relationships for discounted pricing, etc. Homeowners often don’t have the time, resources or expertise to carry out such functions successfully, hence the need for a Property Manager.

What should I look for in a Property Management Company?

Let’s face it, there are a lot of property management companies out there. How can you make sure you’re ending up with one of the great ones? Any company can present an impressive proposal and come up with a few good references, so how can you really know? Here are three qualities to look for:

They plan ahead. Years ahead. Effective building management requires a multi-year view of the property. Proper budgeting for large-scale repairs, anticipation of ever-changing building codes and other necessary renovations—these are just some of the things a property manager has to actively think about on an ongoing basis.
They save you money in places you didn’t consider. Avoid the temptation to go with the property management company that offers the lowest management fees. Instead, ask them what they’ve done to save their clients money in the past. Creative management of large one-time expenditures and frugality when it comes to ongoing operations can return more to the building than lower management fees. Also keep in mind that sometimes, laying out more funds now can save you serious money down the road, such as when preventative maintenance projects avoid comprehensive repairs later on.
They have the right technology. Every property management company uses technology these days, but some stand apart from the competition with next-level features for building residents. Think: ticketing systems for reporting building issues, HOA minutes and financials readily available online, and even some building community communication features.

If you’re having trouble finding a property management company that ticks all the boxes for you, we’re here to help! Get in touch with us to request a proposal or just to chat about your needs!

How do I Request a Proposal?

Requesting a proposal easy! Click here to request a proposal or just to chat about your needs today!

How Much Time Should We Allow for Transitioning from Our Current Management Company?

Typically, we suggest a one-month transition/overlap period from your current provider. During this time, we will work diligently to ensure that all necessary documents, records and files are obtained.

Does Hales receive any commissions, referral fees, payouts, or other compensation from other service providers?