At least half the battle of managing a building successfully comes down to effective communication, timely completion of tasks and getting someone on the phone when you need them. With Hales, not only will you have your own dedicated Property Manager, but you’ll also have access to our dedicated support and emergency services team on an as needed basis. Our team is trained from day one that promptness is key and it is our internal policy to both acknowledge and respond to all non-emergency maintenance needs and resident requests within one business day (if not sooner), so you never feel like you’re in it alone.

Have a question about your account ledger, member profile or any one of the documents used to govern your Association? Our easy to use web portal provides real time access to individual Owner accounts, payment history, upcoming charges, announcements documents, etc. Owners also have 24 / 7 access to submit maintenance needs and resident requests, as well as reference our preferred vendor listings in seconds! In addition to standard access levels, Association Board members can also access the web portal for real-time Association financial reporting and statements, transaction history, supporting documentation for expenses, etc.